By purchasing a service from LIVAMI Marriage Service, the Client acknowledges that they have reviewed and agreed to this Refund Policy.
Effective Date: May 4, 2026
Last Updated: September 2, 2026
Email: livami.marriage@gmail.com
Website: https://livamimarriage.com
Refund requests are reviewed on a case-by-case basis, subject to the specific refund and cancellation provisions applicable to the service purchased and the stage of completion.
The version of this Refund Policy in effect at the time of purchase applies to the Client’s order.
1. General Policy
By purchasing any service from LIVAMI Marriage Service, you acknowledge and agree that our services are time-based, administrative, and may involve third-party government fees and processing.
Refunds are not guaranteed and may be granted partially or in full at the sole discretion of LIVAMI Marriage Service.
Any refund, including a partial refund, is determined based on the applicable service, the stage of completion, work performed, costs incurred, and the circumstances of the request. No specific refund amount is guaranteed unless expressly stated otherwise in these Terms or this Refund Policy.
2. Non-Refundable Situations
No refunds will be provided in the following cases:
2.1 Initial Payment for Service Packages
For Service Packages, an initial payment of $100 is required after the Client’s application and provided information have been preliminarily reviewed and LIVAMI Marriage Service has determined, based on the information provided by the Client, that there are no apparent issues preventing the Client from proceeding with the service process.
The initial payment is part of the total service price and is credited toward the total cost of the applicable Service Package. It is not an additional fee or charge. The initial payment covers only the services provided by LIVAMI Marriage Service and does not include or apply toward the cost of the marriage license.
Upon receipt of the initial payment, LIVAMI Marriage Service begins work on the Client’s individual case. This may include preparing the required information and materials, preparing and coordinating the application process, coordinating the verification process, providing personalized verification links and instructions, reviewing information provided by the Client, and providing related administrative support.
Once any work on the Client’s case has begun, the initial payment of $100 is non-refundable regardless of the reason for discontinuation. This applies including, without limitation, if the Client:
- changes their mind or decides not to continue with the service;
- fails or refuses to complete the required verification process;
- becomes unresponsive or fails to respond to requests from LIVAMI Marriage Service;
- fails to provide requested information or documents;
- provides incomplete, incorrect, or insufficient information or documents;
- does not pay the remaining balance when due;
- is unable or unwilling to proceed with the service for any reason; or
- otherwise discontinues, abandons, or prevents the service process from continuing.
The non-refundable nature of the initial payment applies regardless of whether the Client has received or completed the full Service Package. The initial payment compensates LIVAMI Marriage Service for work performed and resources allocated to the Client’s individual case after the payment has been received.
2.2 Other Non-Refundable Situations
If the service has been fully performed, including but not limited to:
- completion of the marriage ceremony
- issuance and/or delivery of marriage certificates
- apostille processing and document handling
If the service has been substantially or fully performed, even if the Client has not used or completed their intended purpose. No refunds are issued once any core deliverable has been provided or released to the Client. Services are considered fully delivered regardless of whether the Client uses or benefits from the outcome. Refunds are not granted based on subjective expectations, personal outcomes, or perceived value of the service after completion.
If the client’s country does not recognize the marriage or requires additional legalization steps.
If the client changes their mind after the service has been performed or initiated.
If the client fails to follow instructions, provides incomplete, incorrect, misleading, or false information (whether intentionally or unintentionally), or misses deadlines (including expiration of the marriage license). Errors made by the Client, including misunderstanding instructions or providing incorrect data, are solely the Client’s responsibility and do not qualify for refunds.
If the Client provides fraudulent, altered, or inaccurate documentation or misrepresents any legally relevant information, this may result in immediate service termination without refund eligibility.
No refunds will be issued once the applicable service has been initiated, including administrative work, communication with the Client, document preparation, or scheduling of services, except where a specific cancellation or refund provision expressly provides otherwise.
For the purposes of this Refund Policy, service initiation, partial performance, and delivery are considered sequential stages of service fulfillment, each of which may independently affect refund eligibility.
3. Partial Refunds
Partial refunds may be considered only in circumstances where the applicable service or cancellation provisions allow for a refund. The fact that a service has not been fully completed does not, by itself, create an entitlement to a partial refund.
Where a service is partially completed, any refund will not necessarily be calculated as a proportional percentage of the total service price. The amount, if any, may be determined based on the work performed, costs incurred, resources allocated, and the stage of the service.
In such cases, LIVAMI Marriage Service reserves the right to deduct costs already incurred, including but not limited to:
- government fees (including marriage license fees)
- document processing and preparation
- shipping and courier services
- apostille services
- administrative work and time spent
- consultation or pre-service communication work
- payment processing fees
Government fees, filing fees, shipping charges, apostille fees, and other third-party costs paid or incurred on behalf of the Client are non-refundable once paid or incurred.
All refunds, whether partial or full, are processed in United States Dollars (USD), regardless of the currency used by the Client at the time of payment.
The Client acknowledges that international payments may be subject to currency conversion rates, bank fees, or payment provider fees applied by their financial institution or card issuer.
LIVAMI Marriage Service is not responsible for any differences between the original charged amount and the refunded amount in the Client’s local currency, including but not limited to exchange rate fluctuations, conversion fees, or processing fees applied by third parties.
Refunds are issued strictly in USD for the approved amount, and the final amount received by the Client may vary depending on their payment provider or bank. The Client agrees that only the USD refund amount issued by LIVAMI Marriage Service is binding and final.
4. Ceremony Service Cancellation and Rescheduling Policy
This section applies specifically to cancellations and rescheduling of Ceremony Services.
Cancellation requests are evaluated based on the time the request is received by LIVAMI Marriage Service, using Utah local time (Mountain Time Zone).
48 hours or more before the scheduled ceremony: A full or partial refund may be considered depending on the circumstances, the stage of preparation, and any work or costs already incurred by LIVAMI Marriage Service. A refund is not guaranteed.
Less than 48 hours but 12 hours or more before the scheduled ceremony: A partial refund may be considered depending on the circumstances, the stage of preparation, and any work or costs already incurred by LIVAMI Marriage Service. A full refund will not be provided.
Less than 12 hours before the scheduled ceremony: No refund will be provided.
Failure to attend or participate in the scheduled ceremony without timely cancellation will be treated as a cancellation made less than 12 hours before the scheduled ceremony and will not be eligible for a refund.
Requests to reschedule a Ceremony Service are not guaranteed and are subject to availability and the circumstances of the request. Rescheduling may require an additional payment or an additional Ceremony Service fee. Any waiver or reduction of such additional payment is entirely at the discretion of LIVAMI Marriage Service and does not create any right or expectation of free rescheduling. In general, LIVAMI Marriage Service may, depending on the circumstances, allow one rescheduling as a courtesy without an additional fee.
If a Ceremony Service has been rescheduled, any subsequent cancellation or refund request will be evaluated based on the original scheduled ceremony time and the circumstances of the original cancellation or rescheduling request. Rescheduling a Ceremony Service does not create a new refund period or reset the cancellation time limits set forth above.
Any refund under this section is determined at the sole discretion of LIVAMI Marriage Service and may be reduced to account for work performed, administrative preparation, scheduling, payment processing fees, or other costs already incurred in connection with the Ceremony Service.
5. Processing Fees
Payment processing fees charged in connection with a Client’s payment, including fees charged by Stripe, Apple Pay, or other payment providers, are non-refundable.
Where a refund is approved, any payment processing fees already incurred by LIVAMI Marriage Service may be deducted from the refund amount.
6. Scope of Services and Legalization
LIVAMI Marriage Service provides services exclusively within the jurisdiction of the United States (State of Utah).
We do not provide legalization services outside the United States and do not guarantee recognition of the marriage in any specific country.
Inability to legalize or recognize the marriage in a client’s country does not qualify for a refund, as the contracted services are considered fulfilled once the agreed scope of work has been completed.
Clients are solely responsible for verifying legal requirements and recognition rules in their country before purchasing services.
7. Refund Processing Time
Approved refunds will be processed within a reasonable timeframe.
Please note that it may take 5–10 business days for the refunded amount to appear in your account, depending on your bank or payment provider.
8. Good Faith Resolution
LIVAMI Marriage Service aims to provide fair and reasonable solutions in case of issues.
In situations where services have not been provided or cannot be completed due to our fault, refunds may be issued accordingly.
Any refund issued by LIVAMI Marriage Service is made as a resolution of the particular circumstances and does not constitute an admission of fault, liability, or wrongdoing.
We encourage clients to contact us first before escalating any issue externally.
9. Client Responsibility
The client is responsible for providing accurate, complete, and truthful information and for following all instructions provided by LIVAMI Marriage Service.
Failure to do so may affect eligibility for refunds, service completion, or result in delays or cancellation of services.
The Client agrees to contact LIVAMI Marriage Service directly in the first instance regarding any questions, concerns, or refund requests before initiating any payment dispute, chargeback, or third-party claim.
The Client agrees to provide LIVAMI Marriage Service with a reasonable opportunity to review the circumstances, gather and review relevant records, and determine whether a refund or other resolution is appropriate before initiating any external escalation. The time reasonably required for such review may depend on the complexity of the matter and the records or information involved.
10. Chargebacks and Disputes
Before initiating a chargeback or payment dispute, the Client agrees to contact LIVAMI Marriage Service and provide a reasonable opportunity to review and resolve the issue.
A chargeback or payment dispute does not automatically create a right to a refund and does not override the Terms and Conditions or this Refund Policy.
The Client acknowledges that disputes may be reviewed based on the applicable service terms, the stage of service completion, payment records, communications, documents, and other relevant records maintained by LIVAMI Marriage Service.
LIVAMI Marriage Service reserves the right to provide relevant records and documentation to the applicable payment provider, card network, or dispute-resolution process in response to a chargeback or payment dispute.
11. Non-Refundable Deposits
Certain payments may be considered non-refundable deposits due to the immediate allocation of resources, administrative work, reservation of time, or initiation of service preparation.
12. Service Completion Definition
A service is considered completed once the agreed scope of work has been fulfilled by LIVAMI Marriage Service, regardless of the Client’s personal outcome, external recognition, or intended use of the service.
Service completion and performance may be evidenced by records of communications, submitted forms, verification records, application processing, document preparation, government filings or purchases, ceremony records, shipping records, and other documentation maintained by LIVAMI Marriage Service.
Where a service consists of multiple stages or deliverables, completion of one or more stages does not require LIVAMI Marriage Service to refund amounts attributable to work already performed, costs already incurred, or resources already allocated.
13. Severability and Fair Use
If any part of this Refund Policy is found to be invalid or unenforceable, the remaining sections shall remain in full force and effect.
LIVAMI Marriage Service reserves the right to interpret and apply this Refund Policy in good faith to prevent abuse, fraud, or misuse of services.
14. Contact Information
For any questions regarding this Refund Policy, please contact us at:
Email: livami.marriage@gmail.com
Website: https://livamimarriage.com